Note for the site owner: this page is a starting draft. Review it against your actual business practices and, if you handle claims or strata material, have it checked before you publish. Replace every bracketed placeholder.
Who we are
Aquila Water Leak Detection (ABN [insert ABN]) provides water leak detection services across the Gold Coast and the Tweed. In this policy, "we", "us" and "our" refer to Aquila Water Leak Detection.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
What we collect
We only collect information we need to quote for, carry out and follow up on our services. That typically includes:
- Your name, phone number and email address
- The property address and suburb where work is required
- Details of the issue you've described to us
- Photographs, thermal images and moisture readings taken at the property during an inspection
- Records of our correspondence with you, and payment or invoicing details
We do not collect sensitive information as defined in the Privacy Act, and we do not require you to create an account to enquire.
How we collect it
Usually directly from you — by phone, email, our enquiry form, or in person at the property. Occasionally we receive your details from a third party who has engaged us on your behalf, such as a plumber, real estate agent, body corporate manager or insurer.
How we use it
- To respond to your enquiry and provide a quote
- To schedule and carry out an inspection
- To prepare inspection reports and supporting documentation
- To invoice you and keep required financial records
- To follow up about the work and answer later questions about it
We do not sell your personal information, and we do not use it for marketing unless you have asked us to contact you.
Who we share it with
We may share your information where it is necessary to deliver the service you asked for, including with:
- Your plumber or contractor, so they can act on our findings
- Your insurer or their assessor, where the inspection relates to a claim
- A body corporate, strata manager or real estate agent, where they engaged us or the report concerns common property
- Our accounting, invoicing and email service providers
- Anyone else you direct us to, or where we are required to by law
Storage and security
We take reasonable steps to protect personal information from misuse, loss and unauthorised access — including access controls on our devices and accounts. No system is perfectly secure, and we can't guarantee the security of information transmitted to us over the internet.
We keep records for as long as we need them for the purpose collected and for as long as the law requires, then destroy or de-identify them.
The enquiry form
This site is a static website with no database. When you submit the enquiry form, what you typed is passed to a third-party form-delivery service (currently FormSubmit, formsubmit.co) which relays it to us as an email. Nothing is stored on this website. If you'd rather not use the form, call or email us directly — the details are below.
Website and cookies
This website does not set advertising or tracking cookies. If analytics or a booking tool is added later, this section should be updated to describe what it collects and how to opt out.
Accessing and correcting your information
You can ask us what personal information we hold about you, ask for a copy, or ask us to correct it. Contact us using the details below. We'll respond within a reasonable period. If we refuse a request, we'll tell you why in writing.
Complaints
If you think we've mishandled your personal information, contact us first — we'd like the chance to fix it. If you're not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.
Contact us
Aquila Water Leak Detection
Phone: 0413 336 880
Changes to this policy
We may update this policy from time to time. The current version is always the one published on this page, with the date shown at the top.